The only exception is our floral arrangements, which we currently can only deliver to addresses within Metro Melbourne.
If you order before 10am Monday to Friday, your order will be packed and dispatched on the same day. If you place your order after 10am or on a weekend, it will dispatch on the following business day.
With our STANDARD courier service, delivery takes 1-5 business days to arrive within metro areas and occasionally a little longer for remote areas.
A guide to STANDARD metro shipping time frames:
Melbourne Metro - 1-2 Business Days
Sydney Metro - 3 Business Days
ACT Metro - 3 Business Days
Adelaide Metro - 3 Business Days
Brisbane Metro - 3 Business Days
Perth Metro - 4 Business Days
NT Metro - 5 Business Days
Tas Metro - 5 Business Days
Please note: once your order is dispatched with a courier, we cannot speed up delivery time.
We also offer Same Day Delivery in Metro Melbourne, for addresses within 30km of our Kindful HQ located in Mount Waverley.
Yes - within Melbourne Metro we offer Same Day Delivery within 30km from our HQ located in Mount Waverley, Victoria.
This applies to orders placed before 9am Monday to Friday. For orders placed after 9am, delivery will be made on the next business day.
Please note this service excludes Hospitals, for which we recommend choosing Express Post at Checkout. If a Same Day Delivery attempt is unsuccessful, the order will be sent with Australia Post Express.
We currently have three delivery options at checkout:
- Standard Shipping Australia-wide: $12.99.
- Express Shipping Australia-wide: $19.99.
- Same Day Delivery within Melbourne Metro: $25
We also offer FREE delivery for orders over $120, excluding dried floral arrangements.
Yes! Once your order has been dispatched, we will send you a tracking number so you can keep an eye on your gift on its way to its lucky recipient.
Yes! Please email us at email@example.com before placing your order and we’ll do our best to arrange for delivery on a specific date. While we’ll always do what we can, our couriers can't guarantee delivery on the specific date.
For Melbourne deliveries, we can guarantee delivery on a specific day to delivery address within 30km of our Kindful HQ located in Mount Waverley.
No, unfortunately we cannot deliver to PO Boxes at the moment.
If you have entered an incorrect delivery address, email us immediately at firstname.lastname@example.org and we will see what we can do. If the parcel has already been dispatched from our HQ, unfortunately we cannot change the address.
Please note that on ordering any of our gift boxes you are agreeing to Authority to Leave. This means all parcels will be left at the front door or in a place the courier deems safe, sometimes even behind a pot plant.
Otherwise, your local courier may have dropped it off at your local Post Office (and occasionally they do this without leaving a card! Annoying, we know!).
If in doubt, please contact Couriers Please or Australia Post with your tracking number. Once your parcel has been sent, it is the purchasers responsibility to liaise with the courier company.
It is also your responsibility to input the correct address and recipient, we cannot take any responsibility for incomplete addresses or incorrect addresses. We do not offer refunds or replacements for parcels that go missing.
Our sales are final. We do not accept returns unless an item is faulty or damaged. In the case of damage, please contact us at email@example.com.
Yes, we offer complimentary cards for any occasion! Choose your card before you check out, fill out the message box and we will handwrite your note and pop it in with your gift.
We are perfectionists and it shows. All Kindful gifts are picked and packed by hand into a peach coloured gift box, complete with tissue paper and a handwritten card. Please note gifts will be packed in a white magnetic box with a branded sleeve if the original box is not available.
If you’d like to cancel your order, email us at firstname.lastname@example.org immediately. If the order has already been dispatched, we can no longer offer any cancellations.
At this time, our floral arrangements can only be delivered within metro Melbourne due to the fragility of dried flowers. Rest assured we are working hard to find a safe way to deliver these beauties interstate.
We use couriers who will leave the flowers in the safest place possible at the recipients’ property. Please note that our couriers cannot keep or deliver the flowers at another time. Once the flowers are delivered we cannot accept responsibility for any loss or damage.
All ready-made floral arrangements can be delivered next day within Metro Melbourne, if ordered before 10am Monday to Friday. For custom floral arrangements, we will be happy to discuss a delivery date with you.